Thesis: Service Model for Asia (m/f/d)

Our sewing robots are heading to Asia. But who helps when something jams there? For our robotic sewing cells to run reliably in Asia, we need a service model that works across thousands of kilometers, different time zones and local conditions. In your thesis you develop it: from a systematic failure analysis to an actionable service concept together with robot and sewing machine manufacturers.

Your topic: From failure modes to a service concept

• System analysis: Get to know the structure and modules of our sewing cell (industrial robot, sewing machine, grippers, sensors, controls and software) and analyze the conditions in Asia, such as distance, spare parts logistics, customs and local staff.
• Failure analysis with FMEA: Systematically identify which failures can occur on the machine, what causes and effects they have and how critical they are.
• Service concept: Derive suitable measures: preventive maintenance, a spare and wear parts strategy, remote maintenance and support, training for local technicians and clear service levels with escalation tiers and response times.
• Supplier integration: Reach out to robot and sewing machine manufacturers, analyze their service networks in Asia and develop models for integrating them, including tasks, interfaces and responsibilities.
• Business case: Assess costs and benefits of the options and show how the service fits into our Automation-as-a-Service business model.

Your result: An actionable service concept for Asia that we will apply directly with our first customers there.

What you bring

• Current studies in business administration or economics, industrial engineering, mechanical engineering, mechatronics, production engineering, textile and clothing technology, logistics or a related field
• First experience with quality methods, ideally FMEA
• A structured, analytical way of working and an eye for both technology and costs
• Interest in international markets and in working with manufacturers
• Very good command of English, German is a plus

What we offer

• Bachelor's or Master's thesis, starting immediately, close supervision coordinated with your university
• A topic with direct practical impact: your concept will be applied directly in Asia
• Access to our sewing cells, test data and the know-how of the team
• Direct contact with robot and sewing machine manufacturers
• A cheerful, creative and dynamic team with plenty of responsibility